User signups after flow has been trigger

  • 29 April 2023
  • 2 replies


Hi Klaviyo Community,


We have a birthday flow, which is suited to remind the user two times to buy right before their birthday, as we sell cakes online. The birthday flow is triggered to send the first reminder 3 weeks before birthday day, and tthe second reminder weeks ahead. How can I makes sure that users signing up within 3 weeks still get the second reminder, although they missed the first one? If its not possible, do you have a smart workaround in mind?


Any kind of help is highly appreciated!


Best answer by Lanresdev 1 May 2023, 12:34

View original

2 replies

Userlevel 1
Badge +2

hey @maestro ,

If you want to ensure that users signing up within 3 weeks of their birthday still receive the second reminder in your birthday flow, even if they missed the first one, you can set up an additional email in your flow to catch these users.

You can set up a conditional split in your flow after the first email, with one branch for users who opened the first email and another branch for users who did not. The branch for users who did not open the first email can lead to a new email that includes the same content as the second reminder email but with a different subject line and introduction to acknowledge that it is the first email they are receiving.

Alternatively, you can set up a separate flow that targets users who sign up within 3 weeks of their birthday and includes both the first and second reminder emails. You can use a different trigger for this flow, such as a "recently joined" segment or a "first-time buyers" segment, to ensure that it only targets users who sign up within the 3-week window.

Whichever method you choose, make sure to test your flow thoroughly to ensure that all users receive the correct emails at the appropriate times.


Thanks a lot @Lanresdev, I will try it out!