Hi all,
I'm currently facing a challenge managing order information across different email flows for the same customer. For context I have 2 main flows.
Flow 1) A primary order confirmation flow triggered when an order is placed. This captures and sends order details such as order value, ordered products, quantity etc.
Flow 2) A follow up Order tracking flow which is triggered once the order is shipped. This trigger is ilinked to my 3pl provider Starshippit and includes information such us, tracking link, tracking number, delivery status etc.
Below is a screenshot of the activity log and the trigger events for both flows mentioned above. As you can see they are within the same customer profile.
I want the ability to use the order information gathered from “Flow 1”, in the shipment tracking flow (Flow 2).
How can I do this?