Welcome email & purchase flow advice

  • 13 April 2021
  • 2 replies

Badge +2

Hi there,


I’ve created my welcome series, which consists of a 10% discount code when people sign up to the newsletter and then I send the social media info and finally a list of our bestsellers.

But, how do I stop people getting the flow if they have been signed up as a result of purchasing?

Second question - if someone purchases after the 1st or 2nd email, will they automatically go into my post purchase flow (which i need to set up) and won’t finish this flow or will they get both?

Many thanks for your help. 


Best answer by DavidSandel 13 April 2021, 18:57

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2 replies

Userlevel 5
Badge +19

For both issues, you’ll want to add two different flow filters like this:


The top one will filter out the people that have already purchased from your store before, and the bottom will kick people out of your welcome flow if they’ve made a purchase at any point while receiving it.


Then, assuming you have your post-purchase flow set up correctly, yes, they should automatically be put in that one and go through your series.

Badge +2

This is really helpful, thank you so much!