Welcome Flow Not Sending Email

  • 11 November 2022
  • 1 reply

Badge +1

I have connected my pop up registration form and my embedded registration form with the corresponding email list and the welcome email flow. BUT when someone signs up there, they don't get the emails from the welcome email flow. I don't know why. Please help me



Best answer by Spark Bridge Digital LLC 14 November 2022, 13:45

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Userlevel 6
Badge +32

Hey @fabio!

For your list settings, can you confirm if you have double-opt in turned on? If this is selected, your opt-ins will have to confirm their email being getting any messages in flows. You can select that off if you want them to automatically be subscribed without it. 

You can confirm this by going into your List and selecting the Settings tab at the top.

If that is set to Single opt-in and still not sending, can you screenshot your flow trigger so we can take a look at that?