Hello

I have setup my welcome series email but it doesn't get triggered when someone subscribes, I also tested it with my email. What I have done so far is:
1) integration is ok (all other emails and flows work ok, stats are all good), javascript also good.
2) I have selected the newsletter as list to use
3) double opt in is disabled
4) All the checkbox to allow marketing materials are enabled by default in the footer newsletter form.
5) I’m not using any pop up to collect subscribers

When someone subscribes, shopify registers that correctly (customers), a new profile gets created in klavyio and looks like this:

When I check the actual Newsletter list in Klavyio, it’s empty.
When I manually add the person to the list (Quick Add function), it enters the flow and the email is sent.

Why is this? Everything is set correctly right?

Also I noticed that people messaging me through the contact us form on our website don’t get their profile created. On my preview store this worked ok and i could reply to them from klavyio using my store email...

Thanks