Hi Klaviyo,
I set up a pop-up email and welcome email. But when I subscribed with a totally new email address, I did not receive my welcome email but a subscribe confirmation email. Here are the screenshots of the setup.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/cb217e1e-52f4-4c3c-b105-f94f34563358.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/ec8be804-5df8-4adb-8f60-169dbde1d4db.png)
What I set up
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/20b05bf0-4a64-4591-951f-34650b59dbb2.png)
Hi Klaviyo,
I set up a pop-up email and welcome email. But when I subscribed with a totally new email address, I did not receive my welcome email but a subscribe confirmation email. Here are the screenshots of the setup.
What I set up
Best answer by emma.owens
Hi
Jumping in for Stephen here - are you able to confirm what the skip reason was for this specific flow email? You can access this information by going to your Flow and clicking on the flow email. On the right hand side, select ‘View Details’:
Then go to the ‘Recipient activity’ tab and click into the ‘Skipped’ bucket:
Here is where you will see all of the skipped profiles, and it will give the skip reason - all potential skip reasons can be found in our Help Center Guide here.
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