Hi Klaviyo,
I set up a pop-up email and welcome email. But when I subscribed with a totally new email address, I did not receive my welcome email but a subscribe confirmation email. Here are the screenshots of the setup.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/cb217e1e-52f4-4c3c-b105-f94f34563358.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/ec8be804-5df8-4adb-8f60-169dbde1d4db.png)
What I set up
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/20b05bf0-4a64-4591-951f-34650b59dbb2.png)
Best answer by stephen.trumble
View original