My new sign up forms were made live on our website this morning as part of our Klaviyo implementation (yay!) but the Welcome Series keeps triggering to people when their order status is changed to “Order Fulfilled” even though they subscribed to the newsletter list days ago.
How do I stop this from happening? I don’t want to exclude people who sign up via the checkout / account registration areas but I can’t keep having these emails send to the wrong customers that have already received the welcome series through our previous EPS.
Best answer by DavidSandelView original