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when does a contact exit the abandoned cart flow

  • 29 April 2022
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  • Anonymous
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now, let’s say the sequence of cart abandoned flow consists of 3 emails, and the last email includes a special discount offer to encourage the customer to purchase, how would I make Klaviyo skip the contact if they purchased during the first 2 emails? as It doesn't make sense to send the offer email if the customer converts and makes the purchase. 

 

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Best answer by Manny Singh 2 May 2022, 16:30

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Userlevel 3
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Create these trigger “ Placed order zero time since starting these flow” 

https://help.klaviyo.com/hc/en-us/articles/115002779411-Guide-to-Creating-an-Abandoned-Cart-Flow

I hope these helps

Userlevel 7
Badge +38

Thanks for sharing the link @ayyub_here 

To add to it, the filter on the trigger would be the thing that kicks out the subscriber based on the criteria that has been set.  In this case, the criteria you mention would work perfectly.

 

@rusbatala here's also a link below that explains how triggers and filters work in Klaviyo.  It would be worth it to go over this and understand it because it's such a powerful way to make your emails feel personalized.

 

https://help.klaviyo.com/hc/en-us/articles/115002779051-Understand-flow-triggers-and-filters

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