Skip to main content
Solved

when does a contact exit the abandoned cart flow


now, let’s say the sequence of cart abandoned flow consists of 3 emails, and the last email includes a special discount offer to encourage the customer to purchase, how would I make Klaviyo skip the contact if they purchased during the first 2 emails? as It doesn't make sense to send the offer email if the customer converts and makes the purchase. 

 

Best answer by Manny Singh

Thanks for sharing the link @ayyub_here 

To add to it, the filter on the trigger would be the thing that kicks out the subscriber based on the criteria that has been set.  In this case, the criteria you mention would work perfectly.

 

@rusbatala here's also a link below that explains how triggers and filters work in Klaviyo.  It would be worth it to go over this and understand it because it's such a powerful way to make your emails feel personalized.

 

https://help.klaviyo.com/hc/en-us/articles/115002779051-Understand-flow-triggers-and-filters

View original
Did this topic or the replies in the thread help you find an answer to your question?

3 replies

Forum|alt.badge.img+2
  • Problem Solver II
  • 34 replies
  • May 1, 2022

Create these trigger “ Placed order zero time since starting these flow” 

https://help.klaviyo.com/hc/en-us/articles/115002779411-Guide-to-Creating-an-Abandoned-Cart-Flow

I hope these helps


Mailbox Manny
Partner - Silver
Forum|alt.badge.img+38
  • Partner - Silver
  • 417 replies
  • Answer
  • May 2, 2022

Thanks for sharing the link @ayyub_here 

To add to it, the filter on the trigger would be the thing that kicks out the subscriber based on the criteria that has been set.  In this case, the criteria you mention would work perfectly.

 

@rusbatala here's also a link below that explains how triggers and filters work in Klaviyo.  It would be worth it to go over this and understand it because it's such a powerful way to make your emails feel personalized.

 

https://help.klaviyo.com/hc/en-us/articles/115002779051-Understand-flow-triggers-and-filters


sorry but these answers dont address the question.

Is my assumption correct:

Trigger filters for user that didnt have a purchase.

“Waits” for days etc will execute if you bought somewhere during lifetime of the Flow?

Do we need explicit checks in between actions in flow to see if purchase happened ?


Reply