Ive been setting up klaviyo flows and I gotta say i’m having fun with it :)
I just wanted to double check something before I accidentally end up spamming my email list.
- I have an abandoned checkout flow - trigger: started checkout, and filter: not placed order.
- I have a browse abandonment flow - trigger: view product, filter: started checkout 0 times, placed order 0 times, add to cart 0 times
- I have an abandoned cart flow - trigger: add to cart, Filters: started checkout 0 times, placed order 0 times, add to cart 0 times, not been in flow for 15 days.
I have 3 questions regarding these flows.
Firstly: should i have smart sending on for every email in every flow? Would this mean that if someone views a product and leaves they get an email, but if they then start checkout and dont finish they wont then get a further email within 16hours?
secondly: for abandoned cart flow - I added the filter add to cart 0 times since start of flow because this is what is reccomended - however I am really struggling to grasp what this actually means. It feels like its saying: add person to flow if theyve added to cart, but only if they havent added to cart…
Thirdly: Would my filters all set in place make sure that theres not a situation where someone would accidentally trigger all 3 and then get spammed by me - would enabling smart sending for every email ensure that this would never happen.
Thanks for your answers - I am new to this and I dont want to end up annoying customers!
Best answer by DovView original