Hi there @JoH,

Thanks for posting to the Community.

If I recall correctly, the case with most email clients is that they will act independent of Klaviyo and send automated OOO emails to a sender. Even if you have the noreply to email set, auto replies like out of office emails don’t actually click a reply button and it just bounces back to the original sender email address.

The only option I could suggest here would be to set the sender email to be your noreply email as well. Related guide here: How to Change the Sender Email Address.

I wonder if other community members have success with this issue.

Thanks Alex for that information. I considered doing this as well, but I’m not sure if people would just consider this to be spam and not from a legit company. I’m going to see if there is a way to set it up like this, but change the name that people actually see (if that makes sense).

Sounds like a plan @JoH. I’ve seen in my personal experience that noreply’s will sometimes get a response with Gmail’s automated OOO type of emails so hope you can find a solution.

Alex

Hi Alex! I’m actually just going to create a “dummy” email address like “noreply” - it won’t go anywhere. I think that will solve it. As long as it has our company name in it - it should work. Thanks for your suggestions.

I found this thread while searching for a related issue.

I think the original issue here is that just setting up an address noreply@domain.tld doesn’t prevent replies. If it’s a live email address, any response can be received there, automated or not.

The answer is to configure the noreply@ address to refuse incoming mail, which can be done through a control panel or other configuration tools. cPanel example:

https://docs.cpanel.net/cpanel/email/manage-email-accounts/#restrictions

I was searching for a way to process incoming replies automatically, to get rid of OOO or unsubscribe requests etc., which I think is preferable to noreply to create good experiences for recipients.