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Why are my abandoned cart emails formatting my product names like this?

  • 3 July 2024
  • 1 reply
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I’ve recently switched to using Klaviyo, and am wondering why when starting an abandoned cart flow, using a template provided for woocommerce, the product names of my clients website are including these “<span>”s

I’ve included a picture of the test email, as well as the formatting used on the dynamic block.

Any help would be greatly appreciated, Thanks!

 

 

 

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Best answer by ethankirk 3 July 2024, 21:53

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I may not be the only one having this issue, so I’ll respond here. I managed to fix this issue by changing the {{Item.Name}} event variable to this:

{{item.Name|safe}}

 

Hope this helps someone down the line!

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