Hi there @cghef,

My apologies for this experience and thank you for sharing your support experience here! I’m sorry to hear that you had a longer wait time then desired, and then additionally had to come back to ask another question about the same flow after your hours of work. Our team is definitely aware of these longer wait times and are presently working on changes to reduce them, but I can definitely understand the frustration! I’m glad to hear you’ve found a solution and were able to learn about the importantance of the different options when back-populating your flows. I’d additionally read through these similar customer question about back-populating to gain more insight!

It seemed you were eager for more educational resources so I’d love to provide some extra for you based upon your questions raised in your support inquiry! 

• Product Certification - Making Data Driven Choices
• Automating the Customer Journey with Flows - Academy Course
• Customizing your Analytics Experience - Academy Course
• Best Practices for Using Customer Lifetime Value Data - Academy Course
• Analytics Section of our Help Center documentation
• How to Customize Benchmark Pages
• About Custom Reports in Klaviyo
• How to Build a Multi-Metric Report

Hope these help gain more understanding and strengthen your Klaviyo skills! Our Community is also a great space to learn from others questions and conversations through troubleshooting and sharing best practices together.

-Taylor