Why does the Abandoned Cart for Woocommerce have 'Started checkout zero times since entering this flow' as part of the trigger?

Question

I am just launching my first abandoned cart flow for my woocommerce store and the default Abandoned Cart Standard flow has these triggers set. I get the first two triggers and why they are there but can’t comprehend why the last AND trigger “started checkout zero times since entering this flow” is being used. Wouldn’t this trigger exclude everyone from my flow since trigger 1 is “started checkout”? I believe it’s a trigger to prevent re-entering the start of the flow but I’m still confused. Can someone explain to me what this is doing and if there is a better way? Thanks

Taylor Tarpley · Accepted Answer

Hi @GoodVibes123,Thanks for sharing your question with us! Would love to share some more insight on this!Yes, you are on the right track! There is only one trigger for a flow, and then additional flow or trigger filters. While the singular event that triggers the flow is ‘Started Checkout’, aFlow Filter, that encompasses the ‘Placed Order zero times’ and ‘Started Checkout zero times’,will evaluate whether or not a user still meets the criteria to at every step in the flow. The Flow Filter ‘Started Checkout zero times since being in this flow’ will prevent someone from receiving an abandon cart email if they have gone back to their cart, after initially abandoning their checkout, since being in the flow.This flow setup will not prevent anyone who abandons their checkout process from entering the flow, but will prevent someone from getting another ‘you abandoned your cart’ email if they are in the process of returning to their cart to potentially place their original order. Adding a ‘Hasn’t been in this flow in the last 7 days’ flow filter would prevent someone re-entering your flow too frequently.Thank for asking your question in this Community!-Taylor

GoodVibes123 · Answer

Hi@GoodVibes123,The Flow Filter ‘Started Checkout zero times since being in this flow’ will prevent someone from receiving an abandon cart email if they have gone back to their cart, after initially abandoning their checkout, since being in the flow.@Taylor TarpleyThank you for the response and assistance! So based on what you’re saying, wouldn’t it defeat the purpose of an abandoned cart email if I set a filter “started checkout zero times since being in this flow” since they will NOT get any abandoned cart emails? Let’s say the user visits the checkout page the first time and then visits again through the Abandoned Cart 1 email but doesn’t checkout, don’t I want them to still get Abandoned Cart 2 email?How would you recommend that I setup my standard Abandoned Cart flow’s (triggers and filters)?Sorry, I’m trying to wrap my head around all of this.

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