Hey there @Jad,

Welcome and thanks for posting to the Community!

I would first double check to see that your WooCommerce integration is properly linked and data is being sent correctly to your Klaviyo account. In our Help Center Doc there are steps to rebuild a cart from an abandoned cart so that your return to cart may be set up.

I think going over those steps first and double checking with those linked articles you had would be one step to troubleshoot this issue. Please feel free to follow up with any updates!

Alex

Hi Alex,

Thank you very much for your answer.
I found the issue thanks to Klaviyo’s support: it was because my customer’s website is coded in French. Hence, the code should include ‘panier’ instead of ‘cart’, as follows:
{{ organization.url }}/panier/?wck_rebuild_cart={{ event.extra.CartRebuildKey }}

I hope this would help people in similar situation who read this in the future:)

Thank you once again Alex!

Best wishes,
Jad

Hi there @Jad,

Great to hear that the support was able to do a deeper dive into it! That was a good catch and knowing the client’s native language could change the website coding. 

Thanks for the info and for educating the Community!
Alex