Will Klaviyo remove someone from an abandoned checkout flow if they purchased?

  • 17 August 2021
  • 1 reply

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Just a short question which I can’t seem to find an answer for- unless I’m looking in the wrong areas. But basically the question is the title - will Klaviyo automatically remove recipients form an abandoned checkout flow if they purchased mid-flow? 

For example, if customer X decides to purchase 2 emails in to my 4-email abandoned checkout flow, will they will receive the final 2 emails or does Klaviyo filter them out automatically?

Hope this all makes sense!




Best answer by nikitavaidya 17 August 2021, 16:28

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Userlevel 3
Badge +7

Hello @russell7lee ,


Happy to help!


Klaviyo’s default Abandoned Cart flow has a flow filter which removed customers if they purchase mid-flow. This filter is “Placed order zero times since starting this flow” 


As long as you have this flow filter in your Abandoned cart email, customers who purchase mid-flow will be skipped from getting any further emails from the Abandoned cart flow.