We have a customer who is not receiving our emails since one of our campaigns bounced. We don't send campaigns to users who have bounced emails two times in the last 365 days. As in his activity feed we can only see the 'Bounced Email via Klaviyo' once, we would like to know why he is not receiving campaigns anymore.
Is there any reason this is happening, and how it can be fixed?
Thanks!
Best answer by alex.hong
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