I’ve set up a flow for a discount scheme we have, it looks to be working up until a conditional split which splits customers who have used a code sent to them earlier and those who haven’t. The split is not working. We know lots of customers have used the code and should be going into the Yes branch of the split but only one customer has gone through. I updated it twice today with different conditions to see if that would help: I tried conditional split if the customer fulfilled an order, then one with placed an order and finally this one with if they placed an order using the code.
It currently still shows only one person has purchased with the code, however we’ve checked and lots of other customers within the flow have purchased and yet have not passed through to receive the next email.
Could you help with this please?
Best answer by stephen.trumbleView original