We have several flows which have been working without a hitch for nearly 10 months now. Yesterday, a customer signed up to the Welcome Flow, received their discount code and proceeded to make a purchase.
But today it appears the same customer received an email from our abandoned cart flow. Upon looking at her profile in the Klaviyo backend, we can see their purchase is not showing yet in the profile.
The email address used for the order is the same as that under the profile that shows the customer receiving both the welcome flow email (with discount code) and now the abandoned cart emails.
- I’d like to know if this is something that can occur from time to time, and how and why?
- and, How to stop the rest of the flow emails from being sent so as not to continually annoy the customer (they’re obviously annoyed as they have alerted us to the email flow reminding them to purchase in the first place!)
Best answer by DovView original