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Did I do this flow correctly? Abandoned cart .

  • 7 December 2021
  • 3 replies
  • 33 views

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Hi!

 

I'm new to klaviyo and I was using the Abandoned Cart Reminder flow for quite some time. It was working great!

 

But I was receiving emails from customers that told me that they got an email even after purchasing in this flow:

(are you sure you want to leave these items EVEN after purchasing!)

 

So I was confused how did this happen? So I added this conditional split to my flow and I was wondering if I did it correctly :)

 

Please let me know

 

Best regards,

Ser

 

 

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Best answer by alex.hong 7 December 2021, 23:16

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Hey there @Sergobaba,

Thanks for posting your abandoned cart question to the Community! I hope to provide you with some resources to get you on the right track.

I’d love to point you to this thread we have with setting up an abandoned cart flow and for why people might receive emails after:

I believe this is a great page to keep bookmarked as it goes into reasons as to why customers receive emails after! Feel free to take a look and even respond there with questions if you would like to!
Have a good day,

Alex

Hi, your flow maybe have something wrong. I attached mine for reference.

 

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@Samantha 

 

Thank you, I have copied your flow filters, may I ask to see the rest too ? :)

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