Hi Klaviyo community,
Please help me. My client owns a shopify store and just recently used Klaviyo.
The abandoned checkout flow is set up already, but there customers who complains about receiving automated email while they already paid their oders.
My client has a hybrid type of Shopify store where they accept “Personal Shopping Request” from their customers. Then they will just create draft invoices where they manually create invoices.
The problem is, I already added a trigger filter to the abandoned checkout flow [ source name doesn't shopify_draft_order] but there are still customers who already paid their orders but still receiving automated emails from abandoned check out flow.
Please help me. How can I exclude those customers who has personal shopping request or edited paid orders from Klaviyo abandoned checkout flow. Thanks so much.
Best answer by David ToView original