I’m very new to all of this and am just wondering, let’s say I have a flow created to send a series of emails to a customer after they purchase.
Is there any way to somehow exclude those from the flow who go on and end up returning the order? (My industry has decently high return rates - 15-20% is normal) so this is a good chunk of people. The emails wouldn’t make a lot of sense if they’ve returned the item.
I use Shopify and we normally don’t “restock” the item but rather do a part refund as we charge a restock fee.
Best answer by Edgar EmmanuelView original