I have set up a rule in Shopify to tag orders according to who will actually deliver the item - this runs when the order is fulfilled and will allocate one of 3 tags. The rule is executed via a 3rd party app.
Within Klaviyo I am then using this tag to send the customer one of 3 different email templates. The problem is that the order tags are being passed across via the API. So the flow is unable to execute properly.
How do I fix this? Any ideas?
Best answer by caroline
Unfortunately you will not be able to reference a Shopify tag that is applied to the order after it is created. When an order is created in Shopify, Klaviyo receives the data for the order that is available at that one moment. Klaviyo does not receive tags for that order which are added later on.
Hope that helps clarify.