What are ALL the steps for multi-languages email and sms lists?

  • 19 September 2021
  • 2 replies


I really hope someone can help me. Here is my problem: my site is bilingual so all my content must be too (email, sms, pop-up, etc.). I've read almost every post on this topic, but can't figure out in what order to do it. What should I do first? And then? Thank you for taking the time to respond.


Best answer by 19 September 2021, 16:20

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Hello @ArtifulBoutique,

Thanks for sharing your question with the Klaviyo Community!

Like with any Klaviyo account, there isn’t an exact order you would need to follow in setting up email templates, signup forms, etc. for using a multi-language site with Klaviyo. As @Omar had mentioned in a similar Community post which you may have come across, is that it may be best sometimes to create separate Klaviyo accounts each connected to a different language site. Your Klaviyo credentials is designed to support multi-account access. That means you can use one set of login credentials to access multiple Klaviyo accounts as explained in the About Multi-Account User Privileges Help Center article.

Furthermore, if you do decide to use a single Klaviyo account to juggle multiple language support, the organization aspect will rely heavily on how you have separated out you multiple language speakers. For this, I would strongly suggest using a signup form in order to track and differential your customer’s language preferences. In addition, you’ll also want to create email templates which contain the same information, but in separate languages. One thing that can help save time in this process is the use of Saved Blocks. 

I’ve included some resources below to further help you understand some of these suggestions:

For further assistance in setting up your account, I would also recommend reaching out and finding a Klaviyo partner who can better assist in strategy and marketing assistance. 

I hope this helps!



Wow! Thank you so much!