Ask costumers for NPS rating

Question

Hi there,

we want to make a NPS rating and want to email it to our customers (those with email opt-in and those without) - it’s all GDPR-compliant.

I’m looking for some examples of other campaigns like this because I’m trying to figure out how to phrase the “unsubscribe link”.

Also how do I track people who don’t want to receive any more polls? I can’t just unsubscribe then when they’ve never been subscribed before.

Did anyone else send polls like this?

Thanks and regards

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Best answer by Taylor Tarpley 26 January 2024, 15:40

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Taylor Tarpley · Accepted Answer

Hi there @lwiesing,Welcome to the Community! Happy to help!I would check out this similar question by a peer who asked users to rate their emails between 1-5 stars. I think this could be a great way to get NPS score in a similar way, which would be having a customer click a button and the NPS score is then added to their profile.Do you mind sharing how emailing people who haven’t opted in to receive marketingare GDPR compliant? I would recommend checking out our documentation onhow to collect GDPR-compliant consentbecause GDPR requires informed and freely given consent before you send marketing emails to a contact.Thanks for participating in the Community!-Taylor

chelsgrove · Answer

@lwiesingwe do this for our clients! @Akers Digital- do you want to provide some insights on the best way you have done this?

Ask costumers for NPS rating

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