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Ask costumers for NPS rating


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Hi there, 

we want to make a NPS rating and want to email it to our customers (those with email opt-in and those without) - it’s all GDPR-compliant.

I’m looking for some examples of other campaigns like this because I’m trying to figure out how to phrase the “unsubscribe link”.

Also how do I track people who don’t want to receive any more polls? I can’t just unsubscribe then when they’ve never been subscribed before.

Did anyone else send polls like this?

 

Thanks and regards

Best answer by Taylor Tarpley

Hi there @lwiesing

 

Welcome to the Community! Happy to help!

 

I would check out this similar question by a peer who asked users to rate their emails between 1-5 stars. I think this could be a great way to get NPS score in a similar way, which would be having a customer click a button and the NPS score is then added to their profile.

 

Do you mind sharing how emailing people who haven’t opted in to receive marketing are GDPR compliant? I would recommend checking out our documentation on how to collect GDPR-compliant consent because GDPR requires informed and freely given consent before you send marketing emails to a contact. 

 

Thanks for participating in the Community!

-Taylor 

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2 replies

Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • Answer
  • January 26, 2024

Hi there @lwiesing

 

Welcome to the Community! Happy to help!

 

I would check out this similar question by a peer who asked users to rate their emails between 1-5 stars. I think this could be a great way to get NPS score in a similar way, which would be having a customer click a button and the NPS score is then added to their profile.

 

Do you mind sharing how emailing people who haven’t opted in to receive marketing are GDPR compliant? I would recommend checking out our documentation on how to collect GDPR-compliant consent because GDPR requires informed and freely given consent before you send marketing emails to a contact. 

 

Thanks for participating in the Community!

-Taylor 


chelsgrove
Partner - Gold
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  • Partner - Gold
  • 82 replies
  • January 30, 2024

@lwiesing we do this for our clients! @Akers Digital - do you want to provide some insights on the best way you have done this?