Hi there, I sent a Campaign with uniques coupon codes using Klaviyo’s tutorial. I need to send a Reminder to the people that haven't used their code. Is it possible to send the mail with the coupon code that they already received?
Can I send a Reminder Campaign if I used uniques coupons codes on the campaign?
Best answer by Paul S
Hi
First off, I like that you’re trying to convert those customers of yours that have not yet used a coupon code that they might have missed or just forgot about. Great way to try and maximize your chance of conversion and increasing revenue. Since one person can only receive one unique coupon code per coupon if you resend an email to one of your customers using the same coupon, they will receive the same unique coupon code.
Just in case others businesses have the same question in the future, I’m going to add in some additional pieces of information below on how customers can tell whether somebody has used a coupon code or not and how to find the coupon code in an email’s profile.
See Who Used Specific Discount Codes in Shopify and Magento
For Shopify and Magento stores, Klaviyo has the ability to pull in specific coupon codes being used for each purchase.
This feature lets you easily create a dynamic segment of everyone who used a particular coupon code.
- Create a new segment and name it "Used a coupon".
- Select What someone has done (or not done) from the dropdown.
- Select the Placed Order event and then click the Add Filter option to specify the discount codes to select.
This is a great way to understand if coupons are getting forwarded on to others, shared among friends, etc.
If you are using a custom platform or a platform like Volusion, BigCommerce, Symphony, or others, you may also be able to pull coupon information. Use the Add Filter option to see if a "Coupon" or "Discount Codes" option appears here at Klaviyo also created a post on where you can find a coupon code on an individual’s profile.
There are also a lot of other great posts in our community forum that also touch on coupons so definitely check them out if you have a chance!
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