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Can't add products to product grid unless they're on the same page

  • 8 September 2022
  • 4 replies
  • 91 views

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Hello, I'm trying to add products to this product grid for an email. However, when selecting products from our Shopify list, I can only add products as long as they're all in the same 'page'. If I search for a product, or go to the next page, it removes the selected items from the 'Selected Products' tab.

Also, if I add products to the email, and try to add more, unless the products I already selected are in the visible page, when I click 'Add Products', it just removes them from the grid. Here's some screenshots.

 

Selected four items. 'Selected Products' now says 4:

 

Went to page 2. This deselected all my items. If I click 'Add Products', no products get added, even though I just added four items from the previous page:

 

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Best answer by stephen.trumble 12 September 2022, 18:35

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4 replies

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Also, this problem happens on Chrome only. If I try it in Safari, it looks like I can add different products, but then I get an error:

 

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lol the universe really doesnt want me to figure it out. also get an error when I try contacting support

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Oh god, the issues are spreading 😂 

I can no longer see previews or send them. Whoever's pranking me and slowly making klaviyo more and more unusable, you can stop now

 

Userlevel 7
Badge +60

Hey @dcmaia 

Sorry to see that you are having a challenge with your Kaviyo account and browser. Quick question for you have you cleared your cache and browser history or tried using an inconginito window to try viewing your content? If that doesnt work I would suggest opening a support ticket so they can go into the account to see what’s going on!

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