Hi,
Im new to Klaviyo. And we have created some email templates.
But the phone_number property won’t show in the actually email, but the data shows in the preview?
<div>
Mail: {{ email }}<br/>
<span>Tlf.: {{ phone_number }}</span>
Any ideas?
Best Regards Alex
Hi
Welcome to the Community and thanks for posting! I’d be happy to assist with your question regarding adding a phone number to email templates!
Did you initiate a preview from the "Email Templates" tab by any chance? If so, that would be the reason why the properties aren't appearing. You can use the template created in a Campaign or Flow email, then you'll be able to accurately preview as a specific profile. You can find more context here: Previewing dynamic content.
Ideally, a customer has already had their phone number attached to their profile. If this is the case, then I would recommend using the {{ person|lookup:'phone_number }} instead of just {{ phone_number }}. Alternatively, try {{ person.phone_number }} as well. Our guide on using template tags and variable syntax goes over other tags you can add to customize your emails as well!
Hope this helped :)
Alex
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