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custom social buttons

  • 20 June 2021
  • 2 replies
  • 996 views

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i have uploaded black buttons for my social block but it doesn't show up in the emails

 

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Best answer by David To 20 June 2021, 14:57

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this is what it looks like in the builder
 
this is what it looks like in my email

 

Userlevel 7
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Hello @Choirboy Dank,

Thanks for sharing your question with the Klaviyo Community!

I would recommend double checking the settings you have for that social block you are using to see if any of the settings may be interfering with it appearing. Common settings that may be preventing this block from appearing are:

  • Having the Block Styles set to display on Mobile only
  • Enabling the Show/Hide condition
    • Having the incorrect condition rules applied
    • Previewing with a profile that does not meet the conditions
  • Using the Repeat block function where the incorrect conditions or syntaxes were used

I hope this helps! Have a great day!

David

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