Hello Klaviyo Community!
I ran into an unusual issue, not sure if anyone else has experience this before and knows how to troubleshoot it, but my team and I found this out when we were sending test email to ourselves in finalizing our email campaign.
My coworker found that on his phone; a IOS Device; the dynamic insert product images were not loading. The images looked as they were clipped/corrupted in some kind of way (please refer to the image below of the screenshot from his phone)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/1eb1fa69-2ffa-47ec-ac15-4fb4c18839f9.png)
Now usually before I get the test email sent out, I adjust the email and it’s images to make sure it is between the standard 85KB - 95KB sizing guideline so there is a slight risk of clipping, but our inserted images that are bulk of this email didn’t clip, and the whole email shows on both types of device platforms (IOS and Android). Even more so that’s strange, on both of our work laptops, personal computers, and my own phone (Android) the product images do appear with the rest of the email, like so (please refer to image below)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/8456df1d-3b8d-4734-a092-95ef2433622b.png)
I look through the community forums and couldn't find the exact answer or solutions on the FAQs, so wanted to see if anyone has an explanation/solution to avoid this happening; we don’t want to risk our IOS users from experiencing this same issue.
Thanks!