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Email is off center after uploading HTML

  • September 20, 2021
  • 4 replies
  • 100 views
T
Contributor I
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Hey everyone,

I’m running into an issue when I’m uploading a clients HTML source it seems to be off center slightly.  I’m by no means an HTML expert but messed around with the padding and took a quick look at the source coding but nothing stood out to me.  Any help is much appreciated!

 

Best answer by David To

Hey @thayala,

In addition to what @Mailbox Manny had highlighted, I would also question if you are seeing this when sending yourself a preview of the email. However, since this is a custom HTML template, I would advise reviewing how the template was coded and potentially finding a Klaviyo partner who can audit and review your template on your behalf. 

Thanks also jumping in and being so helpful @Mailbox Manny!

David

    4 replies

    Mailbox Manny
    Partner - Silver
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    • Mailbox Manny
    • Partner - Silver
    • September 20, 2021

    Hi! Was this built using the blocks in Klaviyo or imported as an HTML template?

     

    Want to send me a preview email to manny@campaignsandflows.com? I can check out the coding.  Shoot me a DM if you do. 

     

    Subscribe. Segment. Send. Repeat.
      T
      Contributor I
      Forum|alt.badge.img+2
      • thayala
      • Author
      • Contributor I
      • September 20, 2021

      Hi Manny thanks for your help it was imported as an HTML template.  Lot’s of mentions of ‘outlook’ in the coding also.  

      David To
      Klaviyo Employee
      Forum|alt.badge.img+60
      • David To
      • Klaviyo Employee
      • Answer
      • September 20, 2021

      Hey @thayala,

      In addition to what @Mailbox Manny had highlighted, I would also question if you are seeing this when sending yourself a preview of the email. However, since this is a custom HTML template, I would advise reviewing how the template was coded and potentially finding a Klaviyo partner who can audit and review your template on your behalf. 

      Thanks also jumping in and being so helpful @Mailbox Manny!

      David

      T
      Contributor I
      Forum|alt.badge.img+2
      • thayala
      • Author
      • Contributor I
      • September 20, 2021

      Thanks @david.to appreciated the response and suggestion!  Unfortunately it still looks to be off center even with a preview email.  Good call on finding a Klaviyo partner though.

      Thanks again!

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