Hi @Paola, 

Just a quick question - when you sent the test email, did you use the Preview & Test button within Klaviyo? If so, I then I believe Klayiso doesn’t consider it a “real” emaill, so it doesn’t have a real unsubscribe link.
My suggestion is to clone your campaign and create a list or segment that only includes your email, and then actually send the campaing to yourself. Hopefully the placeholder will now link correctly - if not, please let me know!

Jess

@Paola In addition to what @JessFosnough said, I would check out this Help Center article on how to add an unsubscribe link to an email. You may find it helpful to also check out how to find the unsubscribe page and link for a list.

Hope this helps!

Hi @Paola !

In addition to what the other lovely Community members mentioned, I can see by the Klaviyo logo at the bottom of your email that you are likely using the free version of Klaviyo. If you upgrade to a paid Klaviyo account, this logo section is automatically removed, and it may also remove the additional unsubscribe footer section if they are linked to the same logic. 

Hope this helps! 

-- Ashley Ismailovski

Hi Jess. Thank you SO much! It was a “Preview”, so that does make sense. (I think I actually may have read something like that somewhere!)

Hi Chelsea. Thank you. I did make use of that link, and followed the instructions, that’s why I was confused! I think Jess may be right about it being a “preview” thing.

Hi Ashley. Thank you for that. I’ll let my client know if they’d like to go that route.