Hello Klaviyo!
My team works with Klaviyo and utilizes their Email Template tool.
While sending out emails, we’ve noticed that some devices will open the original, intended email - while others seem to be getting emails with a different Email Template than we specified.
Attached are examples of the original, intended Email Template:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/7b44abb6-0017-41f8-a84b-d6fb1e9cf121.png)
And the Email Template that sends on certain devices instead (it always chooses this template when defaulting):
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/0c09f883-b2fb-4d99-91af-363b29cff509.jpg)
Has anyone else had this issue? Any troubleshooting recommended?
Thank you so much!
Darvell