When I'm trying to import my custom HTML template, it keeps saying:
We couldn't find the following images: "", "", "", "", "". Make sure they are included in the zip file you uploaded.
The images in the template are hosted on my own webserver. I also tried stripping the URLS to just ‘test-image.jpg’ f.e. and include them in a zip, but then I get a message that ‘test-image.jpg is missing’… Can someone help me out?
Thanks in advance!
Best answer by david.to
Thanks for sharing this with the Community!
The import error you are seeing can typically occur from several reasons. I would recommend double checking the following:
- Check that the files names that are being called in the HTML file matches what is given in the Image zip folder.
- Ensure that you are not importing fonts files in the zip folder that accompanies the HTML file, only images or CSS files.
- Confirming that the image file you upload exists alongside with the HTML template you import.
For further assistance in custom HTML templates, we would also recommend leveraging Klaviyo’s extensive network of agency partners.
Hope this helps!