Hey everyone,
I’ve set up a flow, with a trigger to send a 10% off code email when people sign up through the pop-up on my shop. I’ve tried everything, but the email is not sending. My store is currently password-protected, as I haven’t launched it yet. Wondering if that has anything to do with it? My pop-up adds emails to the “All Shopify Signups” list (using this list as a tester so I can get the hang of this, as I’m new to Klaviyo), however, the 10% off email will not send. Really hopeful someone can help me out, as I know this is probably so simple to fix.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/489bc5b3-5a22-4c22-b5ab-a681ce8e0a17.png)
Best answer by Dov
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