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  • October 17, 2024
  • 1 reply
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Hello,

 

I have created my first email campaign, which is pretty basic.  When I send a test email, the main image is not sending, only the text laid over the top.  

Can anyone please help me workout why this is happening?  And how to fix it.

I created my campaign from a template.

Thanks
Elaine

Best answer by bluesnapper

Welcome to the community @Elaine RFS 

Does the email look OK in the editor’s preview?

When you say “no image and text over the top”, are you seeing the alt image text? Is your email client set to block images by default?

If not, then can you share your image set-up in the editor and what you’re seeing in your emai client.

Regards

Andy

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bluesnapper
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  • October 17, 2024

Welcome to the community @Elaine RFS 

Does the email look OK in the editor’s preview?

When you say “no image and text over the top”, are you seeing the alt image text? Is your email client set to block images by default?

If not, then can you share your image set-up in the editor and what you’re seeing in your emai client.

Regards

Andy