Hi everyone,
I’ve been having an issue with my Klaviyo email flow where the link meant to return customers to their abandoned carts is redirecting them to the homepage instead. I’m using the link code provided in Klaviyo ({{ event.extra.checkout_url }}), but for some reason, it’s not functioning as expected.
Has anyone experienced this before or have any insights into why the link might be redirecting incorrectly? Any help or guidance would be greatly appreciated!
Thanks in advance!
Hi
Thank you for posting in the Klaviyo Community and sorry to hear you are having such trouble.
It seems a few of our other Klaviyo users in the past have run into some troubleshooting and I thought I would share their out-comes with you below. As the posts themselves are really detailed, I have linked them directly:
I hope this helps and if you’re still stuck, please let me know.
Kylie
Hi Kylie,
Thank you so much for your help!
From the picture I've attached, it looks like I've set it up correctly based on the articles I've read. However, it seems that it might not be functioning as expected from a preview and test standpoint if I’m right ?
I appreciate any further insights or assistance you can provide!
Best regards,
Trevor.
Hi
Yes that is correct - in Preview, the flow email won’t exactly appear or work as it would in a live state.
My suggestion would be to put the flow live, abandon your cart and then test on the email
Let me know how it works :)
Kylie
Hello Kylie W,
Let me try with someone's email and see if it will work.
But I’m sure it will.
Thanks in advance :)
Trevor.
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