We are pretty new to Klaviyo and have attempted a first campaign for a client. Problem is, we can’t get the personalisation to ‘work’ in any template.
I’ve set up 2 campaigns to test and neither are adding first name, when selecting the personalisation option. To trouble shoot I’ve even copied and pasted the code from elsewhere incase it wasn’t correct with no luck.
To make things worse, I’ve since created another account for a 2nd brand and sent a 1st email campaign successfully with personalisation so I don’t think ‘we’ are doing something wrong.
Note both brands / businesses are only on the free plan to get started. Has anyone got any ideas on how to trouble shoot this?