How can I publish products that are stocked via a third party and not my website?

Question

I'm going to start using Klaviyo!However, I have the problem that all my products are set to Not Published in Klaviyo. It says: Generally, a product that has 0 inventory, in the source system will appear as not published in klaviyo. I understand this, but how do I get Klaviyo to register that my inventory is with my POD provider and that there is plenty of stock?I'm using Shopify, and under inventory I've selected the, Third-party services that manage inventory and fulfill orders.Unfortunately, this does not change the fact that my products are listed as not published in Klaviyo, even though I have updated several times and resync. etc.

Taylor Tarpley · Accepted Answer

Hi @ByMalaika,Thanks for sharing your question with us! Happy to help you get started with your product feeds!If you are using a third party app or integration to hold your stock outside of Shopify, you will need to create a custom feed so Klaviyo will then be able to register your stock and publish items. As creating a custom catalog takes custom coding, we won’t be able to assist or troubleshoot setting this up for you so I’d reach out to your developer or a Klaviyo partnerwho would be happy to set this up for you if you’re not comfortable with coding.Another member of Community had a similar issue that I linked below if you want to gain more insight on this process!Thanks for participating in the Community!-Taylor

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