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Klaviyo Coupon connection issue

  • 24 May 2024
  • 1 reply
  • 45 views

The connection between Klaviyo and Woo is still working. But the issue is klaviyo creates coupon codes in woocommerce, but somehow doesn't pick up.

 

Here is the response from Klaviyo about this issue:

I have checked your account and I’ve realized that your integration has a Timeout/Server Unavailable (10x, 503) error; meaning that the connection to the WooCommerce server is timing out before Klaviyo is able to locate this coupon in WooCommerce. You should wait until the Historical Sync finishes before attempting to create coupons. 

 

Here is the detail of the coupon issue: we found Klaviyo skipped people because code can't be found “ABC"

  1. It's active code in Woocommerce and giving discounts on the checkout page 

  2. In Klaviyo the coupon is live 

  3. There are codes generated for “ABC" in Woocommerce 

  4. In Klaviyo mail it recognizes the shortcut and is tested successfully on my mail

  5. Statistics show Recipient comes into 'Skipped: Unable to create Coupon' 

     

 

How can Klaviyo fail to create coupons when all settings are properly made and testing is successful?

1 reply

Taylor Tarpley
Rank
Userlevel 7
Badge +60

Hi there @lunardigital, 

 

Thanks for sharing your question with us!

 

I can see that you have engaged our Support team with the same question.

 

Do you mind sharing your solution with the Community when you and our Support team have found a solution and I’ll update it on this thread! This could help other users who might be facing the same issue! 

 

-Taylor

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