Hi Klaviyo Community,
I apologise in advance for the long/ detailed question but it seems I am running into a bunch of issues with my newly enabled Klaviyo Reviews Request Flow. I used the email template provided by Klaviyo and adjusted it with our own branding needs and keep having the following issues. Any ideas/ help is most welcome:
- Font formatting on text (like size and font type) keeps reverting to Arial once I exit the text edit box.
- Odd extra padding on header and footer section of my email (even though I using universal content)
- In fact, formatting of all universal content is being stripped when placed in the Flow email template.
- Dynamic content for “which product to review” shows in preview a non-existent product as a space saver. (in test email)
- When clicking the * to provide a review (from a test email), the link redirects to the email itself and does not take me to the “review submission page”
Below are screengrabs of the issues:
