Klaviyo / Shopify Order Confirmation: Display Variant Image

Question

hi, We are using the order confirmation flow. We are having issue on images upon receiving the email.

when the customer buys the mini it’s showing the full size bottle instead of the mini. How can we display the correct image when the customer receives the email confirmation. I used the template and did not change anything.

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Best answer by Dov 19 December 2022, 16:17

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Dov · Accepted Answer

Hi@Claude,Thanks for sharing this with us.It sounds like your template may not be displaying the variant image for the product. If that is indeed the case, replacethe following placeholder in the template:{{ item.product.images.0.src }}with this:{% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%}. Using this conditional statementwill allow the variant image to be displayed.I’ll show you where to make this changein both the “classic” and “new” Klaviyo editors:Updating the placeholder in the “classic” editorUpdating the placeholder in the “new” editorI hope that resolves the issue.

Claude · Answer

Hi Dov!! thank you so much for the quick solution, yes you are indeed correct I’ve tried the code you’ve given its now displaying the variant image.😀Can i also ask about 3more issue:1.displaying the customer’s selected currency? cause now its showing our default currency is which is SGD. is there a way to show what the customer paid in their selected currency.can we also remove the
from the product title. (from the photo encirled in red)lastly can we also show the variant name and sku. (from the photo boxed in violet)Pleasecheck photo forreference.Thank you!