I honestly have no idea why Klaviyo is not contacting me. I’ve created two tickets and for the past 3-4 days nobody contacted me to help me solve my problems. If their paid plans have the same level of customer support, I don't see any way of me to continue using their platform and services.

Everything started when I had a problem with emails not sending from one of my flows. I created a ticket with them and after answering back (sending reply email) nobody contacted me further. In my reply email I clearly stated that I fixed my problem, but now two more arose. After sending that email I got another one stating that “my request awaits my feedback” even though I already sent email reply. I tried sending a new reply email, but what I got after sending it was:

Then I thought - okay, I will change the email in my Klaviyo account and send a new ticket to support.
I sent a new one two days ago. I got a confirmation request for my new ticket (#2523000) and nobody contacted me ever.

I have no idea what I did wrong, but if the platfrom has such a hard time supporting its users, I wouldn't go their path anymore. I’m really sorry, but there is no way I would pay for something that doesn't offer customer support.

Here is my original text for my second ticket:
 

1. The sender name of my emails is not appearing properly on the email boxes I'm doing the testing - I use temporary emails to test if everything works properly. My sender name on ALL my emails on ALL flows is "Neffra". However, some email boxes receive the emails from sender "bounce-kl_...." or something similar. Why and which email boxes are "safe" and can display my proper sender name? I want the "Neffra" sender name to be present on all emails on all flows I create with Klaviyo.

2. The bigger problem - I cannot find a way to make the RETURN TO CHECKOUT button work properly. I've set a button like that to 3 of my Abandoned Checkout flow emails, but each time this button redirects to the Home Page of my store, not to the populated with the proper email customer checkout page that he left (and because of that triggered the flow). I tried doing different things that you explained in your community page, but none of them worked. I also searched if I can extend the timing of Shopify's checkout page settings that the platform "remembers" but what I found is that by default the Shopify platform "remembers" for 30-60 minutes for each customer's Checkout Page details, so this is not the problem.
I also tried using these two tags as a link to the button: {{ event.extra.checkout_url}} (the default one) and also {{ event.extra.checkout_url|default:'' }} and none of them worked properly.

I've been using Klaviyo for more than one week to set-up my email flows with my e-commerce store. At this point, I don't see a point of upgrading to a paid plan if on the free plan there are serious issues I'm unable to fix. Please help me, because so far I'm not really satisfied with the performance of your platform.

Thank you in advance.

Best regards,
Neffra