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Hi 

I'm having difficulty viewing the mobile preview of my email template within the Klaviyo editor. I've followed the suggestions I've found in other posts, such as activating the desired versions in "Display Options," but I'm unable to locate this option in my editor.

Currently, I only see "Content  and Styles" with the options "Default" and "Universal if I click Content" When I click on the "Mobile" tab, the preview appears blank. I've tried clicking on various buttons within the editor, but I cannot find the option to activate the displays or adjust the visibility settings.

While I can see options for both mobile and desktop views, only the desktop view is currently enabled.

I would be grateful if anyone could provide some guidance on how to resolve this issue. Here are some specific questions:

  • Is there a known bug or issue with the mobile preview in Klaviyo?
  • Are there any specific settings or steps I might be missing?
  • Could it be a problem with my template's code or structure?

Thank you in advance for your help.

Hi @ZenfulLife 

Have you built the email using the Klaviyo editor or is it an imported HTML?

To see the display options - all v desktop v mobile -  you need to select a block within your email and you should see the display tab below.

Are you saying that selecting a block (in your desktop view) does not show the controls below?

Regards

Andy

 

We've now found the panel to enable "all devices" following your instructions. Thank you so much for your quick and detailed response!

Thanks to your help, we've been able to move forward. 

 

Thanks for letting me know, and glad to have been of help @ZenfulLife 

Regards

Andy

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