+2
Hi there,
I’ve created a few flows. Some of our customers have replied but weirdly when I look at the email they have received, there are two of our logos at the top. When I click preview to check the email, there is only one. Can anyone help? I don’t want two logos on the top of each email.
Thank you
Ruth
Best answer by David To
View original
+60
Hey
Are you by chance being forwarded the email or having the email display again when someone sends a reply to your email? If this is the case, this blog post from Litmus should shed some light into this occurence: https://www.litmus.com/blog/when-forwarded-emails-break/
Furthermore,
Let us know how this goes!
-David
+2
HI
Thanks for your help. So someone has to replied to my email and when I scroll down, I see our logo twice and then my original email that was sent due to the flow.
Do I therefore not need to worry and they will only have received the one logo?
Thanks again - sorry it’s taking me a while to get my head around Klaviyo.
Ruth
+60
Hello
Thanks for those details! In that case, no need to worry as the emails are your sending from your flows would still only contain one logo/header.
This occurrence is due to your emails “threading” which acts just like when emails are forwarded.
-David
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