Hi -
I have built an email within the template builder. There are a couple sections that are desktop only, and a couple sections that are mobile only.
When I preview the email, everything looks perfect, and the mobile & desktop versions are different as they should be.
However, when I actually send the email, I receive the desktop version even when opening the email on a mobile device. I have tested this with a number of mobile phones, and only the desktop version is being received. Why is this occurring, and how do I fix it?
And yes, I have Mobile Optimizations enabled:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/2b8f73c1-8235-41a3-b51c-56c228478e5c.png)
Best answer by alex.hong
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