'Name' field displaying with } in Email Preview

  • 15 October 2021
  • 2 replies

Badge +2

Hi there,


I am having trouble with the code in my email templates. I am updating the Shopify notification emails and then replacing the standard shopify email code with the klaviyo code.


When I bring over the code the ‘first name’ always appears with a } bracket at the end of it. See below:



I cannot figure out what part of my code is bringing this through. Please see the code listed below for reference: 


<tbody> <tr> <td class="kmTextContent" style="padding-top:18px;padding-bottom:18px;padding-left:18px;padding-right:18px;" valign="top"> <p style="padding-bottom:0; text-align:center"><span style="font-size:18px;"><b>Hi {{customer.first_name}} </b><b style='font-family: Poppins, "Century Gothic", sans-serif; font-size: 20px;'>}, this is Melita From Littlelys</b><font face="Poppins, Century Gothic, sans-serif"><b>. W</b></font><b style='font-family: Poppins, "Century Gothic", sans-serif; font-size: 20px;'>e really appreciate your support.</b></span></p> </td> </tr> </tbody> </table> </td> </tr> </tbody> 


Any help would be greatly appreciated!





Best answer by Manny Singh 15 October 2021, 05:31

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2 replies

Userlevel 7
Badge +38

Hi Melita, it’s an easy fix :) 


Looks like you have an extra bracket in your code, remove that and it’s all good!  The bracket is just before “, this is Melita”



Badge +2

Thanks so much Manny! That’s fixed my problem :)