I’m using Klaviyo’s prebuilt shipping confirmation flow for my bigcommerce orders and everything seems to be working except the Order# is not filling in on the email. Here’s a photo showing the setup on the template and the email. What’s the solution for this? Thanks!
Best answer by Paul S
Hi
If you take a look at the pre-built flow for Order Confirmation and the template associated you’ll see {{ event.extra.id }} is what is used for BigCommerce. I would recommend trying that out in place of ((event.extra.OrderID}} and see if that ends up rendering correctly or trying to us the flow taken from the flow library to see if that pulls in properly without making any changes to the template.
Please let us know if either of those options ends up pulling the information you’re looking for.
