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Restore order confirmation email

  • 21 November 2021
  • 2 replies
  • 15 views

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Hello

I edited the confirmation email template by mistake, erasing the custom fields that get populated with the order summary and all the shipping and billing info.

Is there a way to restore that? I previously copied and pasted the correct version (before I messed up) into shopify, so everything is still working as shopify is in charge of sending the correct template email, but I don't like the idea of not having the original klavyio template in case I need to edit it again in the future.

How can I restore the original klavyio confirmation template? or restore a previous version of that template?

 

Thank you

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Best answer by Dov 22 November 2021, 17:38

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Userlevel 6
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Hi @TheVAX00,

Thanks for sharing this question with us.

Yes, the default template can be accessed and re-created by navigating to the Email Templates tab > Create Template > Use classic editor. Near the top of the page, you will find the Shopify Notification Templates tab. Here, you can access a number of pre-built Shopify notification templates including the order confirmation.

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That’s great! Thank you very much.

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