We started using the Easy Bundle Shopify App in Shopify to create our bundles.
This App automatically creates different discount codes for different bundles e.g. we have a 4, 8 and 12 week bundle and customers can customize the flavours they want in this bundle.
Depending on which bundle the customers chose, the discount code is applied e.g. lower discount for the 4 week bundle and higher discount for the 12 week bundle.
Now we want to identify the buyers of the 4, 8 and 12 week bundle in Klaviyo and the only way I have in mind is by using the unique discount codes generated. We can’t use the products because the same products are used in the 4,8 and 12 week package.
Klaviyo has the function to segment by discount code. The problem is, that Klaviyo doesn’t find the discount code generated by the easy bundle shopify app.
So when I try to segment those customers by: Placer order at least once over all time where discount code contains
It doesn’t find the discount code. Even though we have orders in shopify using the discount code.
What could be the issue and what might be ways to solve the problem?
Best answer by OmarView original