Shopify Order Placed / Order Fulfilled - duplicated products in the order table

Question

Hi guys,

We’re using Shopify integration to trigger these transactional flows using Klaviyo’s metrics (Order Placed, Order Fulfilled)

And we display a dynamic table to highlight the products ordered. We use just a regular table with dynamic rows, basically a standard block.

But some customers are complaining that, for some reason, they see duplicates

The weird this is that this happens only for a small percent of customers and the device/email client doesn’t matter, at least we’ve noticing this on a bunch of different ones so far..

Please advise if anybody faced with such an issue.

Thanks!

David To · Accepted Answer

Hello @lleontiy,Welcome to the Klaviyo Community!My colleague @alex.hongactually has a great explanation of this in the Community post I linked below:Essentially, this would all depend on how the order data is being passed to Klaviyo. Because the dynamic table block is set up to loop through all the items in an array, if each of those “chocolate” items were registered as their own line item, they’ll all be pulled into the email in that fashion.I would also suggest taking a look at some additional Help Center resources to further understand how data is used and pulled into a dynamic table block:How to BuildDynamicBlocksin a Flow Email (classic editor)How to BuildDynamicBlocksin a Flow Email (new editor)Repeating aBlockBased onDynamicDataAbout UsingEventVariables to Personalize FlowsI hope this helps!David

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